Warranty Claims Policy

Last Updated: November 01 2023

Thank you for choosing GETORIUM for your sports equipment needs. We take pride in providing high-quality products, and we stand behind our commitment to your satisfaction.

1. Warranty Coverage

1.1. Limited Warranty: GETORIUM offers a limited warranty on our products. The duration and terms of the warranty may vary depending on the specific product. Please refer to the product description and documentation included with your purchase for warranty details.

1.2. Exclusions: The warranty does not cover damage or defects resulting from misuse, neglect, accidents, alterations, or other events not directly related to the manufacturing or materials used in the product.

2. Making a Warranty Claim

2.1. Notification: If you believe that your product is covered by our warranty and is experiencing a defect or issue, please contact GETORIUM customer support at support@getorium.com to initiate a warranty claim.

2.2. Proof of Purchase: To process a warranty claim, you will need to provide a copy of your original purchase receipt or order number as proof of purchase. The warranty is typically valid for the original purchaser only.

3. Warranty Resolution

3.1. Evaluation: Once we receive your warranty claim, we will evaluate the issue to determine whether it is covered by the warranty.

3.2. Resolution: If the issue is covered by the warranty, we may offer one or more of the following resolutions at our discretion:

  • Repair of the product.
  • Replacement of the product with an equivalent item.
  • Refund of the purchase price.

3.3. Shipping: Any shipping costs associated with returning a product under warranty are typically the responsibility of the customer. However, if we determine that a product defect is covered by the warranty, we may reimburse reasonable shipping costs.

4. Warranty Limitations

4.1. Third-Party Products: Products sold on our website that are not manufactured by GETORIUM may be subject to the warranty policies of their respective manufacturers. Please refer to the product documentation for warranty details on such items.

4.2. Discretion: GETORIUM reserves the right to exercise discretion in determining warranty claims and resolutions.

5. Contact Information

If you have any questions about our Warranty Claims Policy or need to initiate a warranty claim, please contact GETORIUM customer support at support@getorium.com.

We are committed to providing high-quality products and excellent customer service. Thank you for choosing GETORIUM for your sports equipment needs.

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